Postage and Delivery2019-08-04T11:08:47+00:00

Parcel Sizes

Parcel Size Length Width Thickness
Large Letter 35.3cm 25cm 2.5cm
Small Parcels 45cm 35cm 16cm
Medium Parcels 61cm 46cm 46cm

Royal Mail Signed For 

Size Weight up to and including 1st Class Price 2nd Class Price
Large Letter 100g £2.26 £2.03
250g £2.70 £2.52
500g £3.17 £2.92
750g £3.92 £3.53
Small Parcel 1kg £4.55 £4.00
2kg £6.50 £4.00
Medium Parcel 1kg £6.80 £6.10
2kg £9.95 £6.10
5kg £16.85 £14.75
10kg £22.90 £21.25
20kg £34.40 £29.55
Includes Compensation up to: £50.00 £50.00

Prices are exempt from VAT. All prices are correct as of the 25th of March, 2019.

Large letter sizes are reserved for orders that consist of small flat items such as books, magazines, knitting needles or hooks. A few sets of needles or hooks can be sent in a large letter provided that they have a combined weight of less than 750g.

International Standard

Europe World Zone 1 World Zone 2
Size Weight up to and including Price Price Price
Large Letter 100g £2.80 £3.45 £3.60
250g £4.00 £5.00 £5.30
500g £4.60 £6.80 £7.20
750g £5.50 £8.70 £9.25
Includes compensation up to: £20.00 £20.00 £20.00

Prices are exempt from VAT for EU destinations and Zero Rated for all other destinations.

Large letter sizes are reserved for orders that consist of small flat items such as books, magazines, knitting needles or hooks. A few sets of needles or hooks can be sent in a large letter provided that they have a combined weight of less than 750g.

Europe World Zone 1 World Zone 2
Size Weight up to and including Price Price Price
Small Parcel 100g £4.50 £5.25 £5.65
250g £4.80 £6.00 £6.50
500g £6.65 £9.10 £9.80
750g £7.95 £11.65 £12.40
1kg £8.95 £13.80 £14.55
1.25kg £9.75 £14.80 £15.75
1.5kg £10.90 £16.30 £17.55
1.75g £11.70 £17.50 £19.00
2kg £12.10 £18.30 £20.05
Includes Compensation up to: £20.00 £20.00 £20.00

Prices are exempt from VAT for EU destinations and Zero Rated for all other destinations.

Pricing Zones

Europe: All of Europe including non-EU countries.

World Zone 1: North America, South America, Africa, and Asia.

World Zone 2: Australia and surrounding countries.

Please use the shipping quote function in the shopping basket to find out if your country is eligible for shipping or contact me for a shipping quote: contact@frankenskein.co.uk

Additional information and pricing can be found on the Royal Mail website: Royal Mail Our Prices 2019.

About Compensation

Royal Mail are pretty specific on how compensation works for missing parcels and, as such, Frankenskein Yarn Company has to be pretty specific about how compensation works for missing parcels too.

Let’s say that you order 8 sets of knitting needles and a mini-skein set (wishful thinking), which could potentially cost around £60 ~ £65 without shipping. Upon check out, you opted for 1st class ‘Signed For’ delivery; so far, so good. This means that your parcel should, in theory, be with you within 1 – 3 business days (actual delivery depends on Royal Mail) and carries a compensation value of up to £50.

If your parcel goes missing while in transit and isn’t delivered to the address provided on check-out within 20 – 30 business days (after posting), I will need to file a missing parcel report and provide Royal Mail with as much information as possible about the parcel. This includes the cost of the purchase and the receiving address.

This is to prevent and deter mail fraud.

You are probably asking how this affects you?

Well, should the parcel go missing (and a signature wasn’t obtained for the parcel), I may refund the cost of your purchase about two to three weeks after the parcel was expected to be delivered by Royal Mail. You will be refunded the entire amount of your purchase plus shipping costs. Unfortunately, you will not receive ‘compensation’ for the heartache and aggravation this has caused.

Why does this need to be stated and made explicitly clear?

Royal Mail does not deem a parcel missing until sufficient time has passed (which is usually 28 business days). If you have opted for 1st class mail and it’s not with you within their estimated time window (which is usually 24 – 48 hours after dropping off at the post office), I will not send out another parcel until it’s been officially declared lost. I reserve the right to not replace the parcel even after it’s been deemed lost because if the parcel contained yarn or fibre, it may not be replaceable as every skein and fibre lot are unique. This is really dependent on stock availability and your preference.

I know, I know, this is disheartening, but you will get your money back, if the loss is genuine.

Furthermore, Royal Mail will only refund me postage costs and the base cost of the items. For example, if you have purchased a mini-skein set and 8 sets of needles that retails for around £60 ~ £65, I will only be given the cost of the materials: dye, yarn, and associated consumables and accessories up to £50. I will not receive any compensation for things like: time spent dyeing, photographs, adding items to the website, packing orders, electric, water, writing this policy and sanity.

Circumstances where I will not refund or replace:

  • Delivery address provided on checkout and Stripe (the payment processor) do not match. I will contact you to confirm delivery address so that I have written confirmation for my records. If the parcel does not show up at the delivery address as confirmed in email, I can not be held responsible for this aspect because this was user error and not seller error.
  • Parcel was left with a neighbour and has gone missing. I don’t know your neighbours as well as you do and I just can’t put faith in the parcel being placed into your hands. This is why a signature on delivery is required.
  • Parcel was left in your designated ‘safe place’ and wasn’t there when you went to collect it. Again, this is why the signature is import. This tells me that the parcel was received on the other side and nothing unseemly happened to it.

Technically, none of these situations should occur as UK destination parcels are sent out ‘Signed For’ for mutual protection. I will provide ‘proof of posting’ upon request.

Wha? Huh? Why you bein’ so hard, Dr Frankenskein?

If you’ve been a previous customer of mine and have been witness to the previous incarnations of this business venture, you will know that I have always been lenient, helpful, and, occasionally, overly generous to the point of losing money due to those who wanted to score extra goods for little to no cost. This seemed to happen most frequently on small goods that hadn’t shown up *exactly* 24 hours after purchase.

Rather than argue the point that patience is key when it comes to delivery, I often buckled and just sent out a ‘replacement’. These replacements cost: time, money, and postage.

All these little things in isolation are not a big deal, but when they aren’t isolated, the costs start to add up and then it becomes a problem. It’s, literally, a choice between raising the cost of goods to cover these ‘thefts’ or revise the postage costs. I’d rather revise the postage costs so that I can continue to offer good value for money when it comes to knitting and crochet tools, yarn, fibre, and any other goodies I have to offer to enhance your hobby.

In the past, I tried to combine postage affordability with high quality, yet affordable goods and services. Unfortunately, this wasn’t sustainable due to the aforementioned issues. I still strive to provide high quality, yet affordable goods and services, but at this time I am offering a ‘signed for’ delivery service for additional protection.

As a seller, I have the responsibility to ensure you either have an item or a refund, but I can’t do both. If I did both, how would my hamster survive? He gets cranky when he doesn’t have his snackies.

From my experience, it’s very rare that a parcel doesn’t show up. Sometimes it’s early, sometimes it’s late, but 98% of the time, they do show up.

Seriously?

For advice on what to do about lost parcels, visit Citizens Advice for more information (for UK customers only). They provide a good resource on what to do if you suspect something has gone wrong. They suggest filing a compensation claim for lost post with Royal Mail.

You’re welcome to do this, but you may not get the full value of your parcel. By filing your own compensation claim with Royal Mail, you will negate any business agreement you had with me as this would be classed as ‘double dipping’ and definitely would stink of fraud. I can’t refund the cost of your purchase AND allow you to file for compensation because I would be left substantially out of pocket. Royal Mail would most likely reject your claim for the lost parcel because their business agreement was with me, the shipper, rather than the receiver.

If in any doubt, please contact me directly: contact@frankenskein.co.uk.

Alternative Shipping Services

I am open to sending parcels through an alternative shipping service such as Hermes. They offer very competitive rates to Royal Mail for a fraction of the cost and they offer a tracking and signed for service, which is the only service I will use for sending parcels. The prices offered on this site for this service will include the additional cover up to the value of the parcel. Believe me when I say that it’s the best value for money for peace of mind.

Additional Cover
Weight Price Cost Parcel Value Price
Up to 1kg £2.85 £2.85 + 80p + additional cover for parcel value Up to £20 Free
1 – 2kg £4.05 £4.05 + 80p + additional cover for parcel value Up to £30 30p
2 – 10kg £6.49 £6.49 + 80p + additional cover for parcel value Up to £40 60p
10 – 15kg £8.98 £8.98 + 80p + additional cover for parcel value Up to £50 90p
Up to £60 £1.00
Up to £70 £1.10
Signed for 80p Up to £150 £3.70
Includes Compensation up to: £20.00 Up to £300 £9.70

For parcel values over £50, a signature on delivery will be added automatically by Hermes.

Hermes as a shipping option will be available to you on check out. The additional cover is added to the shipping cost to cover both of us in the event that the parcel goes missing. Hermes will only refund up to the value of the parcel’s compensation. For instance, if the parcel was valued at £40.00, but the compensation value was left at £20.00, Hermes will only pay out £20.00. The additional compensation covers parcel loss and damage.